Privacy Policy
This Privacy Policy explains how Clean Sweep processes personal data in connection with its residential and office cleaning services, including move-in and move-out cleaning, website inquiries, and related administration.
GDPR Overview
Where GDPR applies, we process personal data on a lawful basis such as consent, contract performance, legal obligation, or legitimate interests, depending on the activity involved. We limit processing to what is relevant for service delivery, administration, and compliance.
Your GDPR Rights
Where applicable, you may request access, rectification, erasure, restriction, objection, and data portability. You may also withdraw consent where processing relies on consent. Some requests may be limited by legal duties or by the need to retain records for legitimate business purposes.
Contact Information
Your Privacy Rights
Depending on your location and the legal basis for processing, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal data. You may also raise concerns with the competent supervisory authority if you believe your rights have been affected.
How to Make a Request
To protect personal data, we may ask for information needed to verify identity before acting on a request. We will respond within the period required by applicable law and may explain if a request cannot be fully satisfied because of legal or operational limits.
Data Retention
We keep personal data only for as long as needed for the relevant service, communication, accounting, dispute handling, or legal compliance purpose. When data is no longer required, it is deleted, anonymized, or otherwise removed from active use in a practical manner.
Policy Updates
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The date of the latest revision should be reviewed before submitting personal data.
Data We Collect
We may process contact details, property and access information, service preferences, appointment details, communication records, and condition photos where provided. We may also process payment-related information, invoice details, and limited technical data from website use.
How We Collect Data
We receive data from inquiries by phone, email, or contact form, from booking and service coordination, from property condition reviews, and from information you choose to submit with photos or messages. Some technical data is collected automatically when the website is used.
Types of Cookies
The website may use essential cookies for core functions, preference cookies to remember settings, and analytics cookies to understand site use. Cookies may be session-based or persistent depending on their purpose.
Cookie Controls
You may block or delete cookies through your browser settings. If the browser is set to reject cookies, some site functions may not work as intended. Where a cookie notice or preference tool is available, you can use it to manage non-essential cookies.
How We Use Data
We use personal data to respond to inquiries, assess the property scope, prepare and confirm quotes, schedule appointments, coordinate access, carry out the cleaning visit, complete handover communication, process payments, maintain records, and meet legal or accounting obligations. We may also use limited technical data to secure and improve the website.
Service Providers
We may share personal data with payment processors, hosting and technical support providers, communication tools, and other operational partners that help us run the website and manage bookings. These parties are expected to use the data only for the services they provide to us.
Legal Disclosure
We may disclose personal data to public authorities, courts, or other parties when required to comply with legal obligations, respond to lawful requests, protect rights, or support the handling of disputes and claims.